Your Questions, Answered

Insurance & Fees

Insurance & Fees ❋

Insurance:

Cloudline Counseling works with several insurance providers to make therapy more accessible. We are currently in-network with the following plans:

  • Kaiser

  • United Healthcare/Optum

  • Cigna

  • Aetna

  • Colorado Access Medicaid

If your insurance plan is not listed above, Cloudline Counseling is considered out-of-network. In these cases, we can provide a Superbill upon request, which you may submit to your insurance company for potential reimbursement.

Some clients have out-of-network benefits and may receive partial reimbursement directly from their insurance provider. Clients are responsible for paying the full session fee at the time of service, and reimbursement is determined by your individual insurance plan.

For more information about your rights related to billing, including surprise billing protections and Good Faith Estimates, please review our Your Rights and Protections Against Surprise Medical Bills notice here.

Self- Pay Rates:

The fee for individual therapy sessions at Cloudline Counseling is $175 per 50 minute session.

Payment is due at the time of service. We accept the following payment methods:

  • Credit cards

  • Debit cards

  • HSA cards

If you are uninsured or choose not to use insurance, you have the right to receive a Good Faith Estimate explaining the expected cost of therapy services, as required by federal law. You may request this estimate before scheduling or beginning services.

For more details, please review our Good Faith Estimate and Billing Rights information here.

Cancellation & No-Show Policy:

Please provide at least 48 hours’ notice if you need to cancel or reschedule a session.

If you do not provide 48 hours’ notice, you are responsible for the full session fee.

Exceptions may be made for true emergencies, such as sudden illness or urgent situations.

If missed sessions or late cancellations happen consistently, the therapist and client will address the issue together and discuss options moving forward.

Thank you for helping us honor each client’s scheduled time.